Supported Platforms and System Requirements for ITM / Endpoint DLP

This topic lists the system requirements and supported Windows and Mac platforms for the Proofpoint Information and Cloud Security Platform ITM product.

Windows Agent Supported Platforms

The following are supported for deploying and updating the Proofpoint ITM Agent. These are also supported for updating the Agent with Auto Updater.

Installation on x86 Program Files is not supported.

Shift Japanese Industrial Standards (Shift JIS) is supported from version 3.2.0. This provides character encoding for the Japanese language for Windows.

  • Windows 11 (64-bit)

    • Windows 11 OS Build 22621.819 is not supported before Windows Agent 2.4.

    • Windows 11 23H2 upgrade from version 3.3.0.x

    • Windows 11 24H2 (Supported from version 3.8.2)

  • Microsoft supported versions of Windows 10

    (See: windows-10-enterprise-and-education)

  • Windows Server 2022 (64-bit only)

  • Windows Server 2019 (64-bit only)

  • Windows Server 2016 (64-bit only)

Windows Agent 1.9.1.8. is the last version to support Windows 8.1. Later versions do not support Windows 8.1, and fixes will not be implemented on version 1.9.1.8.

The following Web browsers are supported:

(only 64 bit is supported)

  • Google Chrome

  • Microsoft Internet Explorer

  • Microsoft Edge for Windows

  • Mozilla Firefox

From Agent 4.0

The following Chromium-based browsers were also certified:

  • Island
  • Opera
  • Brave

Support was added for monitoring user activity during browsing, upload, and sending text prompt to GenAI websites.

Windows System Requirements

  • Processor: Intel i3 or higher or AMD equivalent

    For best performance results Intel i5 or higher or AMD equivalent is recommended.

  • Physical RAM: at least 8 GB RAM with at least 2 GB available for Agent activity

  • At least 5 GB free hard disk space

  • Network Adapter: 100Mb / 1Gb Ethernet adapter (Minimum Bandwidth: 100Mb full duplex; Recommended: 1Gb)

  • For MIP Label to be extracted during file activity, MS Office must be installed on the endpoint.

Mac Agent Supported Platforms

You can deploy and update the Proofpoint Agent on the following Mac-based desktop, laptop or server:

  • macOS Sequoia (R 15.0) from version 4.0.0

  • macOS Sonoma (R14) - from version 3.2.0

  • macOS Ventura (R13) - from version 2.4.0

    The following are no longer supported: 
    macOS Monterey - no longer supported from versions 3.8.1 and 4.0.0.
    macOS Big Sur (R11) - last supported in version 3.1.0
    macOS Catalina (R10) - last supported in version 2.6.0

If you are working on a shared/mirrored display running macOS Monterey 12.0 and not viewing the expected notifications, check the Notification Center settings on your Mac and verify that the When mirroring or sharing the display setting is checked.
For more information, see the Allow notifications section in https://support.apple.com/en-ca/guide/mac-help/mh40583/12.0/mac/12.0.1.

Apple M line chip supported.

The following Web browsers are supported

  • Apple Safari

  • Google Chrome

Hardware requirements

1.6 GHz or faster Intel Core processor or Apple M line Chip CPU

8 GB RAM or more

5 GB free hard disk space

100 Mb/1Gb Ethernet adapter (1 Gigabit link speed recommended)

VNC support for remote connections

Fast user switch for recording multiple users

MacBook / iMac / Mac mini

Related Topic:

ITM Endpoint DLP Supported Languages