Some antivirus programs detect executable files as unknown and block them by default. It is recommended that you exclude these processes.
Windows Agents
- it-agent.exe
- it-servicecontroller.exe
- it-utility.exe
- it-agent-delegator.exe
Mac Agents
- /Library/PEA/agent/service
- /Library/PEA/agent/logger
- /Library/PEA/agent/ContentScanning
Content Scanning
When content scanning is enabled on the Agent Realm, allow the following java files in the following locations:
- it-csnative.exe
- ..\IT Client Utility\Client Utility\content\zulu*\bin\java.exe (for Agent version 3.3 and earlier)
- ..\IT Client Utility\Client Utility\content\zulu*\bin\jarSigner.exe (for Agent version 3.3 and earlier)
Auto Updater (Windows)
- it-install-helper.exe
- it-utility.exe
- it-autoupdate-service.exe