SaaS Scan Error Codes

If DSPM is unable to scan a file, an error code is shown indicating the reason for the scan failure. The following errors may occur during a scan.

Error Code	Error Type	Description
`ENCRYPTED_CONTENT`	Encrypted File	File is encrypted and cannot be scanned DSPM does not scan files that are encrypted because their contents cannot be inspected. Common scenarios: Password-protected documents Encrypted archives
`GENERIC_JVM_EXCEPTION`	System Error	Internal processing failure during extraction DSPM supports scanning files up to 50 MB. In some cases, especially with PDFs or compressed files, the extracted content may exceed this limit or cause processing failures. This can lead to internal JVM exceptions during extraction or parsing. Common scenarios: PDFs containing large embedded images Zip files that expand into very large content
`HTTP_ERROR`	Connection Error	File could not be downloaded DSPM is unable to download the file from the source application due to a connectivity issue. Common scenarios: Temporary provider outages Network or permission-related download failures
`RATE_LIMITED`	Rate Limited	Provider rate limits prevented scanning The source application enforces API rate limits, preventing DSPM from downloading or scanning files during periods of high activity. Common scenarios: High-volume scans Provider-imposed throttling
`SIZE_ABOVE_THRESHOLD`	File Too Large	File size exceeds 50 MB limit DSPM scans files smaller than 50 MB. Any file exceeding this size limit is skipped and marked accordingly.
`UNKNOWN_ERROR`	Unknown Error	Unclassified scanning failure Any scanning failure that does not fall under the above categories is classified as an unknown error. This may include unexpected provider behavior or edge cases not explicitly handled.